Direction : Read the passage below and answer the given question.
Direction: Read the passage below and answer the given question.
In order to resolve queries of railway passengers over the internet pertaining to various services offered, Indian Railways had introduced the services of Artificial Intelligence based ASKDISHA chatbot in October 2018 for the benefit of the users of the ticketing website and tourism of its website PSU, Indian Railways Catering & Tourism Corporation Limited (IRCTC).
The chatbot is a special computer programme designed to simulate conversation with users, especially over the internet. The first-of-its-kind initiative by IRCTC is aimed at facilitating accessibility by answering users’ queries pertaining to various services offered to railway passengers. Since its initial launch, more than 150 million passengers have been benefited by ASKDISHA with 10 billion interactions for seeking help.
Question 1:
Which of the following launguage has been added into the system of ASKDISHA Chatbot recently?
A. English
B. Hindi
C. Telugu
D. Bhojpuri
E. Kannad
Right Answer is: B
SOLUTION
The ASKDISHA Chatbot was initially launched in English language but in order to further enhance the customer services rendered and to further strengthen the services of the chatbot, IRCTC has now powered voice enabled ASKDISHA to converse with customers in Hindi language also in the e-ticketing site. The customers can now ask queries to ASKDISHA in Hindi language by voice as well as text.
Question 2: Which of the following facilities is provided by ASKDISHA Chatbot?
A. Reservation of tickets
B. Enquiry of refund status
C. Train running status
D. PNR search
E. All of these
Right Answer is: E
SOLUTION
Passangers will get the facility to ask all the questions related to ticketing by ASKDISHA Chatbot. Passangers can ask many important questions related to ticket booking, ticket cancellation, Tatkal ticket booking or train, etc. As soon as you ask any question in Ask Disha chatbot, you will get the answer through chatting. This service works on Artificial Intelligence and hence is able to answer your questions 24 hours.
Question 3: Which of the following is the name of new dashboard which is launched by the Railway Ministry to promote transparency and accountability?
A. Rail Drishti
B. Drishti
C. Train Drishti
D. E-rail
E. Rail Sahahyta
Right Answer is: D
SOLUTION
Minister of Railways has launched Rail Drishti dashboard, encompassing all the digitization efforts in Indian Railways and promoting transparency and accountability. It brings information from various sources on a single platform and gives access to key statistics and parameters to every citizen of the country. This dashboard can be accessed using a desktop/laptop or a mobile device such as a phone or tablet.
